What is a Freestanding Emergency Room?

A freestanding ER is a medical care facility that is not attached to a hospital but works just like an ER in a hospital. We are available for patient care 24 hours a day, 365 days a year and we're licensed by the Department of State Health Services for providing high quality medical emergency care to all. We may not be your typical hospital but we sure have all the latest technologies in healthcare and the equipment you see in a hospital. Also, we employ only the best of skilled and experienced staff, doctors and nurses - the same ones who work in the ERs of hospitals.

What is the difference between a Freestanding ER and Urgent Care Centers?

A freestanding emergency room like ours is different from the urgent care centers as we have board certified doctors providing quality medical care in a more personalized setting in a relaxed and efficient environment. We not just take care of our patients but also take equal care of the comfort of their family members, something that the urgent care centers don't engage in. Compared to the long 4-5 hour waiting time at urgent care centers, a freestanding ER like Life Savers ER in N. Shepherd Drive offers immediate treatment, with no waiting time. Life Savers ER practices a No Wait Time Policy in a strict manner. It also saves you from parking hassles, traffic hinderances and other obstacles in your way to a quick treatment.

The urgent care centers are understaffed and overcrowded, making it a frustrating and unhappy experience. Professional doctors and staff who want to offer their best quality care to the patients are unable to do so because of a large number of patients waiting for their turn. Life Savers ER has adequate staff and doctors to provide efficient medical care with a patient-centric approach.

Will Life Savers ER accept my insurance?

Yes. We, at Life Savers ER accept all private insurance plans including Cigna, Aetna, Blue Cross/Blue Shield, United Healthcare, Humana and others. Just in case you do not have insurance, we can provide you the required treatment on a cash fee schedule to help you cover your visit. With Life Savers ER, there'll never be hidden costs or surprise fees. And the best part is, we accept walk-in patients too.

What if I am currently experiencing problems with my insurance company?

In cases wherein the insurance company rejects or refuses to pay for your emergency room visit, you can file a grievance with the Texas Department of Insurance. The Texas State Law states that patients have to be reimbursed for their emergency room visits by their insurance company. To find out more about the Texas Department of Insurance, check out their website - http://www.tdi.state.tx.us.

What if my condition requires an overnight stay at the hospital?

Life Savers ER in N. Shepherd Drive has strategic arrangements in place with the local hospitals so that patients who require overnight hospital stay can avail that. At times when you are unsure about which is the best hospital for you, we can help you in evaluating your condition and suggest a suitable hospital accordingly.

What happens if my condition requires an immediate specialty care or surgery?

If you are suffering a medical condition that needs immediate specialty care or surgical intervention which is only available at a hospital, we can help you by bypassing the hospital ER visit and be directly admitted on arrival for a quick treatment initiation. We will make sure your transition is smooth and hassle-free and can even share practitioner referrals if the need arises.

What if I have some questions regarding my bills and payments?

The process of billing in an ER is often confusing and complicated. That's why, at Life Savers ER, we have a fair and transparent billing system in place wherein we help you understand your bills. We are a licensed freestanding emergency center and function just like a hospital-based ER but our billing process is a bit different than the hospital billing process. Instead of receiving multiple bills for a single emergency room visit, we submit just one claim to your insurance company and unlike other hospital ERs, your insurance company will not be separately charged for different services like radiology, pathology, or cardiology overheads but will be included in your total facility bill itself.